Terms & Conditions

Last updated: August 2026

At LUMII THE HAIRBAR, we value the time of every guest and every member of our team. These Terms & Conditions help us maintain a fair, smooth and enjoyable experience for everyone.

By making an appointment or purchasing a service, membership or promotion with LUMII THE HAIRBAR, you agree to the following Terms & Conditions.

1. Appointments

All appointments are subject to availability.

Please ensure that the correct service is selected when making your booking so that sufficient time can be allocated to your appointment.

For longer or more complex services such as bleaching, highlights, balayage, perming, rebonding or colour correction, additional consultation or appointment time may be required.

LUMII may require a booking deposit for selected services, high-value appointments, or guests with previous late cancellations or no-shows.

2. Appointment Timing & Waiting Time

Your selected appointment time represents your scheduled booking time.

We always aim to begin appointments on time. However, due to the personalised nature of our services, occasional delays may occur during busy periods. We appreciate your understanding as we ensure every guest receives the care and attention they deserve

3. Cancellation & Rescheduling

We understand that plans can change. If you need to cancel or reschedule your appointment, please provide us with at least 24 hours' notice.

More than 24 hours' notice: No cancellation fee.
Less than 24 hours' notice: A cancellation fee of up to 10% of the booked service value may apply.
Any outstanding cancellation fee may need to be settled before a new appointment can be confirmed.
Repeated late cancellations may require a booking deposit for future appointments.

We understand that genuine emergencies happen and exceptional circumstances may be reviewed by LUMII on a case-by-case basis.

4. No-Shows

A no-show refers to a confirmed appointment where the guest does not attend and does not provide prior notice.

Guests who do not attend their confirmed appointment may be required to pay a booking deposit before their next appointment can be confirmed.

Repeated no-shows may result in LUMII declining future appointment requests.

5. Late Arrivals

We recommend arriving approximately 5 minutes before your appointment so you can settle in comfortably.

If you are running late, please contact us as soon as possible.

For arrivals of more than 15 minutes, we will do our best to accommodate you. However, depending on the service booked and appointments following yours, we may need to:

Adjust the service where reasonably possible; or
Reschedule the appointment if there is insufficient time to complete the service safely and to LUMII's standards.

We will not rush a service or compromise another guest's appointment in order to accommodate a late arrival.

Significantly late arrivals that cannot proceed may be treated as a late cancellation.

6. Consultation & Hair Service Results

Every guest's hair is unique. Final results may vary depending on factors including existing hair colour, hair condition, texture, previous chemical treatments, home colouring and hair history.

Please provide accurate information about your hair history during consultation.

Our stylists will assess your hair and recommend services based on its condition and your desired result.

For services such as bleaching, colour correction, perming and rebonding, your desired result may require more than one session in order to maintain the condition and integrity of your hair.

Where appropriate, LUMII may recommend against a requested chemical service if we believe it could significantly compromise the condition of your hair.

7. Pricing

Prices shown on our website, booking platform, service menu or promotional materials may vary depending on:

Hair length and density
Hair condition
Product usage
Complexity of the service
Additional services required to achieve the desired result

Where there is a material difference from the originally booked service, our stylist will explain the recommended service and applicable pricing during consultation before proceeding.

8. Service Concerns & Adjustments

Your satisfaction is important to us.

If you have a concern regarding your completed service, please contact LUMII as soon as reasonably possible so that we can assess your hair and understand your concerns.

Where appropriate, LUMII may offer a reasonable service adjustment or correction relating to the original service performed.

A change of mind, change in preference, or request for a result different from what was agreed during the original consultation may be considered a new service and additional charges may apply.

All service adjustments are subject to assessment and management approval.

9. Refund Policy

Due to the personalised nature of professional hair services, completed services are generally non-refundable.

Where there is a genuine service concern, LUMII will assess the situation and, where appropriate, offer a reasonable service recovery or adjustment before considering a refund.

Any refund, credit or compensation is subject to management review and approval.

Retail products that have been opened or used are generally non-refundable or exchangeable, except where required under applicable consumer laws.

10. Credits & Memberships

Memberships, prepaid credits, bonus credits and promotional credits are subject to their respective terms and validity periods.

Unless otherwise stated:

Packages and credits are non-refundable and non-exchangeable.
Packages and credits cannot be exchanged for cash.
Complimentary, bonus or promotional credits have no cash value.
Validity periods apply and extensions are subject to management approval under exceptional circumstances.
Packages and credits are intended for the registered guest unless otherwise stated or approved by LUMII.

Guests are encouraged to monitor and utilise their credits before the applicable expiry date.

11. Promotions & Discounts

All promotions, privileges and discounts are subject to their stated terms, validity periods and availability.

Unless otherwise stated:

Promotions and discounts cannot be combined.
Promotional benefits cannot be exchanged for cash.
Promotions may apply only to selected services, stylists or appointment periods.
Promotional offers are subject to appointment availability.

LUMII reserves the right to amend or withdraw promotional offers where reasonably necessary.

12. Personal Belongings

Guests are responsible for their personal belongings while visiting LUMII.

While our team will take reasonable care, LUMII cannot accept responsibility for lost, misplaced or damaged personal belongings except where liability cannot legally be excluded.

13. Photography & Content

With your consent, our team may take before-and-after photographs or videos of your hair for our portfolio, website, social media, marketing or educational purposes.

Please let our team know if you prefer not to be photographed or recorded.

14. Personal Data & Privacy

LUMII respects the privacy of our guests.

Personal information such as your name, contact details, appointment history and service information may be collected and used for legitimate business purposes including appointment management, customer service and relevant communications.

Personal information will be handled in accordance with applicable Singapore data protection requirements.

15. Changes to These Terms

LUMII THE HAIRBAR reserves the right to update these Terms & Conditions from time to time to reflect changes to our services, policies or business operations.

The latest version published on our website will apply.